Appointments and Patient Care

Organised Care for the Highest Standard of Service

At EkiDental Clinic and Centro Médico La Malagueta, we work exclusively by appointment in order to provide every patient with the time, attention, and quality of care they deserve.

Our goal is to deliver a personalised healthcare experience, minimise waiting times, and ensure the efficient planning of every treatment.

Appointment Reminder Service

As part of our commitment to outstanding patient care, we offer a complimentary appointment reminder service.

Before your appointment, you will receive a reminder or confirmation message to help you manage your schedule conveniently and avoid unintentional missed appointments.

This service enables us to optimise our appointment management and provide a more efficient experience for all our patients.

Commitment to Your Appointment

Every scheduled appointment involves the allocation of time, healthcare professionals, clinical resources, and, in many cases, the preparation of specific materials or treatments.

For this reason, if you are unable to attend, we kindly ask you to inform us as early as possible.

Advance notice allows us to offer the appointment slot to other patients who may require medical or dental care.

Your cooperation contributes directly to improving the availability and quality of our services for the entire patient community.

Respect for Other Patients

Every day, we care for individuals with a wide variety of healthcare needs, including patients experiencing acute pain, medical emergencies, or complex treatments that have been planned in advance.

Punctuality and respect for scheduled appointments help ensure a smooth and efficient service and enable us to provide the highest standard of care to all patients.

We sincerely appreciate your understanding and cooperation.

Delays and Unforeseen Circumstances

Although we carefully organise our schedule, medicine and dentistry do not always allow the exact duration of treatments to be predicted.

Occasionally, situations may arise such as:

• Medical or dental emergencies
• Unexpected clinical complications
• Treatments requiring more time than originally anticipated
• Emergency situations requiring immediate attention

As a result, minor delays may occasionally occur.

We greatly appreciate your understanding, just as we will always take the necessary time to care for you should your treatment require additional attention or urgent intervention.

Emergency Care

Medical and dental emergencies are always given priority whenever the clinical situation requires immediate attention.

If you require urgent assistance outside our regular opening hours, you may contact us through the communication channels provided on our website or by email.

Our team will assess your situation and advise you on the most appropriate course of action.

Our Philosophy

High-quality healthcare requires time, organisation, and mutual respect.

Every patient deserves the dedication, attention, and personalised care necessary to ensure safe, effective, and individually tailored treatment.

Your trust is the foundation of our work, and our commitment is to provide medical and dental care of the highest professional standard at all times.